Case Study

Transforming Guest Mobility: Autonomous Shuttle Management for Terhills

We partnered with a premier resort in Belgium and EasyMile, a leading French autonomous shuttle provider, to design and implement a comprehensive software solution for managing on-site shuttle operations. Our goal was to enhance guest experience and streamline logistics with a suite of custom apps and a real-time backend tailored to autonomous shuttle technology.
Client
Terhills
Service
Product design & software engineering

The challenge

The resort needed an efficient, guest-friendly transportation system to connect key areas like accommodations, dining, and activity zones. EasyMile’s autonomous shuttles required a sophisticated software layer to coordinate routes, avoid conflicts, and integrate seamlessly with resort operations. The challenge was to create an intuitive, reliable system that served both guests and staff.

The solution

We developed a multi-component software ecosystem to manage the resort’s autonomous shuttle network:

• In-Shuttle Display App: A user-friendly app installed inside each shuttle, showing real-time destination updates and route information—similar to screens on a bus or train.

• Kiosk Station App: Deployed at shuttle stops, this app provides guests with schedules, shuttle statuses, and estimated arrival times, mimicking the convenience of a train station interface.

• Operator Management App: A powerful tool for site operators to create shuttle lines, assign vehicles, and monitor the entire system in real time, ensuring smooth operations across the resort.

• Real-Time Backend: The backbone of the system, this backend integrates with EasyMile’s REST API to send missions to the shuttles. It builds trips from operator-defined lines, transforms them into shuttle-compatible missions, and includes conflict avoidance logic to prevent overlapping routes. Built with scalability and reliability in mind, the solution leverages modern frameworks and cloud infrastructure to handle real-time data and ensure uninterrupted service.

Key Features

Real-time shuttle tracking and mission assignment

Conflict avoidance system to optimize route safety and efficiency

Guest-facing apps with intuitive UI for seamless navigation

Operator dashboard with line creation and live monitoring tools Seamless integration with EasyMile’s autonomous shuttle API

Results

Since deployment, the system has transformed mobility at the resort. Guests enjoy a frictionless transportation experience, with shuttle wait times reduced and navigation simplified.